Dealing with claims can be complicated, especially when estimates are submitted and supporting details and explanations are brief. RSL Fleet aims to help and work with existing claims teams by providing support and assistance when dealing with the more complex property losses.
Over the years our unique service package has proved to be extremely cost effective by verifying the true cost of repair along with determining your clients level of legal liability in respect of any specific incident.
Savings in this regard can run into thousands and here at RSL Fleet we are experienced and qualified to carry out these delicate discussions and negotiations with third party businesses, individuals and insurance professionals.
Review estimate
Identifying work related to the incident and removing improvements or pre-existing defects that might not be related.
Obtain circumstances
Understanding how the incident happened, reviewing video footage and speaking with claimants. The finer details often help identify areas of the claim that might not be apparent in the early stages.
Liaise with third party, contractors & intermediataries
Speaking with contractors, understanding the extent of repairs involved and the methods used to rectify the damage. Claim negotiation and confident presentation of the facts can result in impressive results.
Appoint in house surveyors for alternative quotes
Our contractor network or builders and surveyors are always happy to inspect damage and provide second opinion if a site visit is necessary. This can also be carried out alongside a loss adjuster from RSL Fleet.
Reports & recommendations
Every desktop instruction will include a report outlining the circumstances around the claim and comments in relation to the settlement proposals.
Settlement proposals
Our claim handlers and loss adjusters are confident to agree cash settlements within a level of delegated authority and / or approve repairs in accordance with estimates and agreements.